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Posted: Wednesday, February 7, 2018 7:46 AM

Our client is a proactive Managed Service Provider, responding to the needs and challenges of their clients in Northeast Ohio. They are seeking a Level 2 Help Desk/Support Engineer to become an integral part of the their team. Qualifications: The qualified individual will bring the following skills and experience to this job: 3 or more years of experience in supporting end users or computer networks Ability to diagnose and solve significant problems a user might encounter, such as difficult viruses, strange printer issues, and network connectivity issues. Ability to help level 1 and interns to learn how to solve issues and help users. Experience and knowledge of Microsoft Desktop Operating systems (Windows 7, 10) Experience and knowledge of IOS and Android mobile platforms Experience and knowledge of Microsoft Windows Server 2008 r2, 2012, 2012 r2 and 2016 Experience and knowledge with firewalls such as SonicWall Ability to troubleshoot error messages, apply patches or upgrades, and general support of Windows desktops and networks Ability to document tasks accomplished with details in a ticketing system, and update documentation as systems change IT certification is a plus Additional traits that make you a good match for our client's culture: Loves to help users - we are here to support them, and one another, in getting past the difficult sticking points they experience. Fun personality that enjoys technology! Team player - working together to support one another in our shared mission to make a difference for people. Ability to work independently through a list of tasks Follow-up and follow-through Excellent communicator; face-to-face, on the phone, and via e-mail


• Location: Akron/Canton

• Post ID: 58569002 akroncanton is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018